Bray Tutoring is committed to providing a high-quality, supportive, and professional tutoring service. We value feedback and take all concerns seriously. Where issues arise, we aim to resolve them promptly, fairly, and respectfully.
A complaint is any expression of dissatisfaction about the tutoring service provided by Bray Tutoring, including:
This policy does not cover exam outcomes, exam board decisions, or matters clearly set out in our Terms & Conditions.
Most concerns can be resolved quickly through informal discussion.
Please email Julia at info@braytutoring.com email and include:
We aim to acknowledge concerns within 2 working days and resolve them within 5 working days where possible.
If the concern cannot be resolved informally, a formal complaint may be submitted.
How to submit:
What happens next:
If you remain dissatisfied, you may request a review of the decision.
Any concerns relating to safeguarding or child protection will be treated as a priority and handled in line with our Safeguarding Policy. These may be escalated immediately outside of the usual complaints stages.
Bray Tutoring keeps confidential records of formal complaints and outcomes in line with data protection legislation.
We are happy to make reasonable adjustments to support parents or students who may need help raising a concern.
Contact Details
All complaints should be sent to:
Julia Crocker
Founder,
Bray Tutoring Ltd
info@braytutoring.com